Booking System
Appointment Setting: Human plus AI that books your leads.
Appointment Setting is the core of the Booking System. AI replies to every enquiry in seconds. A trained human then qualifies the lead, handles the price question, and books the appointment into your software.
Most patients are lost in the first 15 minutes.
An enquiry comes in during lunch, after hours, or on a weekend. By the time someone replies, the patient has booked elsewhere. You paid to win that enquiry and lost it to a delay. The two complaints we hear from every owner are the same.
“They message us, and by the time we reply, they've gone quiet.”
“They ask the price, we send it, and we never hear back.”
Why human and AI, not just AI?
AI is fast, but it can't book into your patient management software, handle a real price objection, or make a patient feel cared for. On its own it stalls the patient until a human replies the next day, by which point they've booked elsewhere. We pair instant AI with a trained human, so you get both the speed and the close.
What's included
Instant AI response
Every enquiry gets a reply in seconds, any time of day, so no patient sits waiting.
A trained human closer
A setter who qualifies, answers the price question well, gives a soft consult, and books the appointment.
Booked into your software
Appointments land directly in your patient management software, the way your front desk would.
Extended hours
Cover until 10pm every day, including weekends and public holidays. Hot leads handled the moment they land.
Questions
How are you priced? +
A monthly retainer, plus a per-appointment fee that only applies when a patient actually shows up: RM15 for an existing or recall patient, RM30 for a new patient. No show, no fee.
Won't an AI chatbot do the same thing? +
No. AI is fast but can't close, handle real objections, or book into your software. We pair instant AI with a trained human so you get both speed and conversion.
Which channels do you cover? +
WhatsApp, Instagram and Facebook DMs, and web forms. Wherever your enquiries land, they get answered in seconds.
What hours are covered? +
Until 10pm every day, including weekends and public holidays, the hours your front desk is closed and patients still message. Hot and emergency leads are handled the moment they come in.
Does this replace my front desk? +
No, it backs them up. The setters handle first response and booking so your team can focus on the patients in the clinic. Everything still lands in your software.
More of the Booking System
View the Booking SystemSee where this fits your numbers.
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